How do I access my purchased digital products?

After purchase, you'll receive an email with download links or access instructions. You can also find them in your account dashboard under 'My Downloads'.

What is your refund policy?

Due to the digital nature of our products, all sales are final. However, if you experience technical issues, we're happy to help resolve them.

Can I reschedule a coaching session?

Yes, you can reschedule up to 24 hours before your session. Log into your account to manage appointments or contact us.

Do you offer support for the products?

Absolutely! We provide email support for any questions or issues. Response time is typically within 24 hours.

FAQ – Creator & Coach Store

Frequently Asked Questions

How do I sign up for a training program?

You can register online through our website or contact us directly. We'll walk you through choosing between 1-on-1 personal training or team coaching and get your athlete started right away.

What is your return/refund policy for training packages?

We offer a full refund within 14 days of purchase if you're not satisfied. Please review our terms for full details.

Do you train athletes of all ages and skill levels?

Yes — we work with young athletes across basketball, football, baseball, and soccer, from beginners to competitive travel/select players.

How can I check available session times?

Once you book, you'll receive a confirmation with your session time. Check our online calendar for available slots that fit your schedule.

What payment methods do you accept?

We accept all major credit cards and secure online payment. All payments are processed securely at checkout.

How do I contact In-Phase Training?

You can reach us through our Contact page. Our team typically responds within 24 hours during business days.